In this lesson, learn the simple steps for handling angry customers to create closer working relationships. Essential tips for top-notch customer service!

Do you know how to keep customers happy? Are you getting return business? In this lesson, learn seven essential tips for providing stellar customer service.

In this lesson, Larry the Neo-Sage® presents a template for effective cold calling, including how to address the person and how to establish rapport.

In this lesson, the Neo-Sage® Business Coach explains how to tell a succinct success story that emphasizes your value as a vendor or business partner.

In this lesson, the Neo-Sage® Business Coach provides a template for getting referrals without coming across as pushy, and how to follow up for maximum results.

In this lesson, the Neo-Sage® Business Coach presents a template for leaving compelling voicemail messages to capture the attention of potential clients.

In this lesson, the Neo-Sage® Business Coach presents a template of how to respond to a call in so you have the chance to explain the value of your services.

In this lesson, Larry the Neo-Sage® Business Coach explains how to start a sales meeting to set a positive tone and keep you in control of your message.

In this lesson, learn the best tactic for responding to objections during sales negotiations so you don't undervalue yourself or alienate the client.

In this lesson, Larry the Neo-Sage® Business Coach presents pro tips for approaching people at networking events and getting conversations going.