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The Blue Yarn

6 CQ

In 1998 Dr. Gary Kaplan, the CEO of Virginia Mason Medical Center in Seattle received some bad news about his hospital. It was losing money. So Dr. Kaplan started studying how other hospitals were being run to see if there was a better way to manage his hospital. He scoured the country, looking for a...

Aired July 1, 2011

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    Janet J
    Fascinating!
    appreciate appreciated
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