Learn how to set conference call goals, determine the most important messages you want to communicate, and sound your absolute best over the phone.

In this lesson from Alanis Business Academy, learn about the roles, responsibilities, and functions of management, and become a better manager yourself!

Not all managers are created equal. In this lesson from Alanis Business Academy, learn about the management hierarchy, from a CEO to a first-line manager.

What makes a manager? A commanding presence? Years of experience? Fancy suits? Henry Mintzberg’s three defined managerial roles illuminate this topic.

How can managers increase efficiency in the workplace? To answer that question, we'll look into the early 20th century management theory Scientific Management.

What is the most important managerial skill? Learn why technical competence come second to administrative ability in this business education lesson.

Is bureaucracy really all that bad? Although the term bureaucracy doesn't evoke feelings of efficiency, early bureaucratic systems were in fact much needed.

What is the general environment? How does it affect businesses today? Find the answers to these questions as we learn about the general business environment.

What is the specific environment? More importantly, how does it affect the way businesses operate? Learn about the business industry's specific environment.

How do managers identify and evaluate opportunities and threats to their business? Learn about how managers evaluate their external environments in this lesson.